a) Identify and Define Problem Area/Issue
Ø The issue or problem has to be stated as clearly as possible; always be objection and Specific; Do not use subject feeling to describe the problem. Describe it as observed.
Ø What caused the problem is important to note, but try to focus more on what’s maintaining it.
Ø When setting goals for resolving the problem, make sure they are things that are not just achievable, but also realistic.
b) Generate Potential Solutions
Ø The second step involves listing all the solutions, without thinking about their quality or feasibility.
Ø Once you’re done listing everything that you can think of, start the process of elimination. You need to eliminate all the unreasonable or less desirable solutions.
Ø Finally, list down the remaining solutions, in your order of preference.
c) Evaluate Alternatives
Ø Carefully evaluate the top preferred solutions, in terms of their pros and cons.
d) Figure out a solution
Ø Pick one or two solutions that you think will be applicable to your case
Ø Be specific with the actions and who will carry out those actions
Ø Have a specific procedure of how and when the solution will be implemented
e) Implement Solutions
Ø Implement the solution as planned
f) Evaluate the Outcome
Ø Evaluate the effectiveness of the solution. Ask yourself, will it help you achieve the desired results?
Ø Only you can decide if the results are satisfactory or you’ll need to revise the whole plan.
Problem solving is not a complex skill. You can acquire it with the help of a mental health professional, or by reading books.
Raquel Soteldo, RP(Q), CCC, ABA, MA, PMP